Important Update: Temporary Shipping and Customer Service Changes
Dear Customers,
Due to my supplier’s Spring Festival holiday, there will be temporary changes to our order processing and shipping schedule. I want to ensure you’re fully informed about these adjustments and what they mean for your orders.
Key Dates to Remember
- Orders placed and paid by January 19:
We will ship your order before the holiday if possible. (Note: Some products may have earlier cut-off dates.) - Orders placed on or after January 19:
Production and shipping will resume starting February 4, when our supplier’s factory reopens.
Customer Service Availability
- January 27 – February 4: Customer service hours will operate in “holiday mode.”
- Limited Service:
- January 28–30: Customer service will be closed.
- January 31–February 3: Limited online service from 9:00 AM to 6:30 PM (GMT+8).
- February 4: Full service resumes from 9:00 AM to 10:00 PM (GMT+8).
What This Means for You
- Delays in Processing and Shipping: Any orders placed after January 19 will experience delays until production resumes on February 4.
- Logistics Delays: Due to the holiday, shipping companies will also operate on limited schedules, which may affect delivery times.
Thank You for Your Patience
I appreciate your understanding as our supplier observes this holiday. If you have any urgent questions or concerns, feel free to reach out to me.
Thank you for your continued support, and I look forward to serving you as soon as possible!
Frequently Asked Questions (FAQ)
1. Can I still place an order after January 19?
Yes, you can still place orders after January 19. However, any orders placed on or after this date will be processed starting February 4, when my supplier resumes operations.
2. Will my order ship before the holiday if I place it on January 19?
Orders placed and paid for by January 19 will ship before the holiday if possible. However, this depends on the specific product and its cut-off date.
3. Why are there delays during this period?
My supplier observes the Spring Festival holiday from January 27 to February 4. During this time, their factory and logistics providers are on a reduced or paused schedule.
4. When will normal processing and shipping resume?
Production and shipping will resume on February 4. Please allow additional time for your order to be fulfilled and shipped.
5. Will customer service be available during this time?
Customer service will operate on a limited schedule:
- January 28–30: No customer service available.
- January 31–February 3: Online service available from 9:00 AM to 6:30 PM (GMT+8).
- February 4 onward: Full customer service resumes.
6. How can I contact you if I have an urgent issue?
For urgent inquiries, please contact me through [CONTACT]. Please note that response times may be slower during the holiday period.
7. Will logistics and shipping companies also be on holiday?
Yes, logistics providers will have limited operations from January 28 to February 4, which may impact shipping times.
8. What happens if my package is delayed?
If your package is delayed, we’ll do our best to keep you updated. Feel free to reach out to me for assistance.
Contact Me
If you have any questions, please contact me at:
admin@bcideclothing.com