Tag: Wheelchair

As someone living with a disability, finding the right equipment—especially something as essential as an electric wheelchair—is not just a convenience, but a necessity for comfort, mobility, and daily life. Unfortunately, my recent experience with NuMotion, a leading provider of mobility solutions, turned out to be one of the most challenging and frustrating journeys I’ve ever faced.

The Journey Begins

It all started when NuMotion came to my house to measure and fit me for an electric wheelchair. At first, I felt hopeful. This was a company that claimed to specialize in mobility solutions, so I expected a smooth process and a chair that would meet my specific needs.

But when the chair finally arrived, it was anything but functional. It was the most uncomfortable piece of equipment I’d ever sat in. The adjustments it required were numerous, and despite my repeated attempts to explain what I needed, it felt like my concerns fell on deaf ears.

Escalating the Issue

As my discomfort grew, I reached out to NuMotion’s team for help. I even took the step of writing directly to the company’s CEO to explain my situation and the challenges I was facing. Here’s an excerpt from my letter, which outlines the core of the issue:

“Your VP of the customer experience, Jeffery Gonzalez, discontinued all of my services with NuMotion because apparently he could only fit me with two cushions and did not have any other choices. He suggested I go to another company instead of addressing my concerns. In late August, NuMotion even came to my house to pick up the chair, leaving me without a seating arrangement entirely.”

The decision to cut off service during Disability Pride Month added insult to injury. For a company that specializes in accessibility, this felt particularly disheartening.

A Lack of Options and Empathy

What made this situation even more frustrating was discovering—after the fact—that there were multiple wheelchair options I hadn’t been informed about. The new company I’m now working with explained that I should have been offered at least four different models for my specific needs.

NuMotion’s representative, however, insisted there were no alternatives. When I raised concerns about the pain caused by their initial chair, the response I received was dismissive at best:

“We are not a pain management company.”

That sentence stuck with me. It wasn’t just unhelpful—it was a stark reminder of how poorly some companies understand the physical and emotional toll their products can have on their customers.

The Bigger Picture

My experience with NuMotion isn’t just about a bad chair or poor service. It highlights a larger issue: the lack of empathy and accountability in companies that serve the disability community. Mobility isn’t a luxury—it’s a lifeline. The way a company approaches its customers’ needs can make all the difference in their quality of life.

As I looked deeper into NuMotion’s reputation, I found that my story wasn’t unique. Online reviews from other customers echoed similar frustrations: unmet needs, poor communication, and dismissive attitudes.

Moving Forward

I’m now working with a new provider who has taken the time to explain my options and find a solution that truly works for me. While the pain caused by this experience—both physical and emotional—will take time to heal, I’m sharing my story in hopes of raising awareness.

If you or someone you know is navigating the world of mobility equipment, my advice is this: advocate for yourself. Ask questions. Don’t settle for less than what you need and deserve.

A Final Word

To NuMotion: I’m not writing this for compensation or even an apology. I’m writing to make you aware of how your company’s practices and lack of empathy impact the people you serve. Mobility providers should do better—because when it comes to accessibility, there’s no room for indifference.

Have you had an experience with NuMotion or other mobility companies? Share your story in the comments below!